APPCAL SUPPORT BUSINESS CYCLE APPCAL FAQs WHAT'S NEW SWAP & SCR MESSAGE SUPPORT

Appointments Calendar  "Message Box" Support

  • Each company has access to a "Message Box" in the Appointment calendar.
  • There is only one Message Box per company.
  • Messages sent to a company Message Box can be viewed by every participant from that company.

Accessing your Message Box

Reading a Message

Writing a Message

Addressing a Message

Addressing a message to multiple companies

Sending a message

Attaching a document

Replying to a message

Forwarding a message to another company Message Box

Forwarding a message to an external e-mail

Auto-Forwarding a message to an external e-mail address

Accessing your Message Box

The Message Box is accessed from the Main Menu Bar.
A Red  Messagebox indicates that there are unread messages in the company Inbox.

This will bring you to the Message Box Page.

On this page you can:

  • Choose between viewing your Inbox or your Outbox.
  • Read a message.
  • Start writing a new message.
  • Access the "Options" page to activate the Auto-forwarding of your messages to an external e-mail address.

Reading a message

An unread message is coloured in red.
Once read by one participant from the Company, the message Subject will display in black.
To open a message, simply click on the message Subject

The message will be displayed on screen.
At the bottom of the message, you will find buttons to action the message.


Writing a message

There are three ways to start writing a message:

  • Form the participant page (the search page)
    Important Note: It does not matter who you choose from a company, 
    since there is only ONE Message Box per Company
  • From the Calendar Header
    NOTE the difference between Send a message to  the participant AppCal message Message Box
    and Send e-Mail to the participant external e-mail
  • From the "Write a new Message" button on the Message Box page

This will open to the SEND MESSAGE page


Addressing a Message

If you accessed the Send Message Page from the Participant Page or the Calendar Header, the "To:" field will be populated with the Company Name.
Otherwise, open the drop down list and select the Company.

Hint: You can speed-up your scrolling by typing the first letter of the Company name. 

 

All messages for all participants from the same Company are place in the same unique Message Box.

If there is a need to address your message to a specific person, you can select from the For (Optional) drop down menu.
When sent, the participant name will be added to the subject line.

 

Complete your message and click the send button


Addressing a message to multiple companies

You can sent a message to more than one company at once: click on To: Another company, and select another name from the drop down menu.

HINT: there is one message box per company, so a company can be added only once. 

 

 


Sending a Message

.

A copy of the message is placed in your Outbox.
You can review your Sent Message by clicking on the Subject Line
NOTE: view how  the "FOR" field was added to the Message Subject.


Adding a file Attachment

  • Files can be deleted by clicking on "Clear Attachments"
  • You can add more than one file.
  • Large files (over 0.5MB) can cause the system to time out and should be avoided.

Replying to a Message

Clicking Reply on an open message will bring you to the Send Message page.
The "To" company information is safeguarded.
The original text and the attachments will show in the "Send Message" window. Text, Subject and Attachments can be adjusted if necessary.

  


Forwarding a message to another company Message Box

Clicking "Forward" on an open message will bring you to the Send Message page.
Select a "To" company from the drop-down list.
The original text and the attachments will show in the "Send Message" window. Text, Subject and Attachments can be adjusted if necessary.


Forwarding a message to an external e-mail

NOTE: it is not possible to reply to the original sender from a Message forwarded from the AppCal Message Box to an external address.


Auto-Forwarding a message to an external e-mail address

Click "Options" on the Message Box page.

The following dialog will open:

  • Type in the e-mail address where messages shall be auto-forwarded.
  • Check the left box.
  • Click submit

A copy of all Messages sent to the Company Message Box are immediately and automatically sent to the designated  external e-mail address.

Note: There can only be one external e-mail addressee selected for all Auto-Forward e-mail from a Company Message Box.
This is a "Company" right, not a "Participant Right".

To stop auto-forwarding, uncheck the left box and Submit.